Terms & conditions

Last updated: November 5, 2026

These terms are an agreement between you and Dushi Tera Experience (“Dushi Tera”, “we”, “us”), based in Aruba. They apply to every tour booked through this website, by phone, by WhatsApp or by email. The person who makes the booking accepts these terms for everyone in their group and must be at least 18 years old.

1. Tours and rates

• All tours are private. The rate is $450 for up to 4 people for up to 4 hours.
• Extra hours are $75 per hour and can be added before or during your tour, subject to availability. Extra hours added during a tour are payable when added.
• Tours start at 9:00am. Pick-up and drop-off at your place of stay are included.
• Park entrance fee: $16 per person 18 and older, not included in the tour price.
• Groups larger than 4 need a custom quote.
• Gratuities, towels, water shoes and sunblock are not included. See General Information for what is included.

Prices are in US dollars. Tour descriptions show what an experience may include: stops can change with the weather, sea and road conditions, park access or your group’s ability and pace.

2. Booking and payment

Online bookings are paid in full at checkout. Your date is held for 35 minutes while you pay. Your booking is confirmed once we receive your payment and send you a confirmation email. If payment isn’t completed in time, the date is released.

Card payments are processed by our payment provider, Fygaro. We never see or store your full card number.

3. Cancellations by you

• 48+ hours before start time: 100% refund.
• 24–48 hours before start time: 50% refund.
• Under 24 hours before start time: No refund.

To cancel, contact us by WhatsApp or email and include your booking reference. The time we receive your message is the time of cancellation. If you don’t show up, or your group isn’t ready at the pick-up time and we can’t reach you, this counts as a cancellation with less than 24 hours’ notice.

We can only refund the same method used to make the booking. Your bank may take a few business days to show a refund.

4. Changes and cancellations by us

We may change or cancel a tour for safety, weather, road or sea conditions, park closures, vehicle problems or other reasons beyond our control. If we cancel, we’ll offer you a new date or a full refund of what you paid for the tour. We aren’t responsible for other costs you’ve paid, such as flights, hotels or other activities.

5. Health and safety

Dushi Tera Experience tours are not recommended for guests with back problems, heart conditions, pregnancy, or other severe medical conditions. Guests are responsible for assessing their own health, physical ability, and comfort level before participating.

Your guide may change the route, or end an activity or tour, if they believe someone’s safety is at risk or if a guest behaves dangerously or under the influence. No refund is due in that case.

6. Participation and liability

Our experiences may include off-road travel, uneven terrain, coastal exploration, optional swimming, hiking, wildlife viewing, and outdoor conditions that carry natural risks.

By joining a Dushi Tera Experience, guests understand and accept these risks and participate voluntarily.

While safety, good judgment, and guest comfort are priorities, Dushi Tera Experience cannot be held responsible for injuries, accidents, lost or stolen items, weather conditions, or circumstances beyond our control.

Guests are responsible for following guide instructions, using common sense, and informing us in advance of any relevant medical, mobility, or dietary considerations.

Nothing in these terms limits any liability that cannot legally be limited, or any rights you have under consumer laws that apply to you. To the extent the law allows, our total liability for a claim about a tour is limited to the amount you paid for that tour. We strongly recommend travel insurance.

7. Your belongings and our vehicle

You are responsible for your belongings during the tour. You may be asked to pay for damage to the vehicle or equipment caused on purpose or by careless use.

8. Website content

The text, photos, videos and logos on this website belong to Dushi Tera or are used with permission. Please don’t copy them without asking us first.

9. Governing law

These terms are governed by the laws of Aruba, and disputes go to the competent court in Aruba, unless the consumer laws of your home country give you a right to something else.

10. Changes to these terms

We may update these terms from time to time. The version shown when you booked applies to your booking.

11. Contact

Dushi Tera Experience, Aruba. Email agoeting@gmail.com or call or WhatsApp +2975632942.