Privacy policy
We collect only what we need to run your tour, and we never sell your information.
Last updated: November 5, 2026
Who we are
Dushi Tera Experience (“Dushi Tera”, “we”, “us”) is a private tour company based in Aruba. We are responsible for the personal information described here. To contact us about privacy, email agoeting@gmail.com.
What we collect
- When you book: your name, email, phone or WhatsApp number, place of stay, tour, date, number of guests and any notes you give us. Notes can include medical, mobility or dietary needs if you choose to share them.
- When you pay: Fygaro handles your card details. We receive confirmation of the payment, such as the amount, reference and transaction ID, and never your full card number.
- When you contact us: what you send through our forms, email, phone or WhatsApp.
- When you join our newsletter: your email address.
- When you visit: our hosting provider keeps basic technical logs, such as your IP address and browser type, to run and protect the website. We don’t use advertising or analytics trackers.
How we use it
- To take and manage your booking, including pick-up, changes, payments and refunds
- To send you booking confirmations and messages about your tour
- To keep you safe on tour, using any health or mobility information you share
- To answer your questions
- To send newsletter updates and offers, if you signed up. You can unsubscribe at any time
- To keep accounting records, meet legal duties and protect against fraud
We rely on what’s needed to deliver the tour you booked, our legal duties, our legitimate interest in running a safe business, and your consent for the newsletter and for any health information you choose to share.
Who we share it with
We do not sell your personal information or share it for advertising. We share it only with the service providers that help us run the business, and only as much as they need:
| Provider | What they do for us |
|---|---|
| Fygaro | Takes your card payment and processes refunds |
| Neon | Stores booking and customer records and website photos |
| Vercel | Hosts and runs this website |
| Resend | Delivers booking and contact emails |
| Calendar used to schedule tours, and YouTube if you play the gallery video |
We may also share information when the law requires it, or with a guide or park authority where it’s needed for your tour or safety. If you contact us on WhatsApp, Facebook, Instagram or TikTok, those platforms’ own privacy policies apply.
International transfers
Aruba is outside the European Union, and our providers may store information in the United States and other countries. By using these services, your information is handled outside your home country, under the safeguards those providers offer.
How long we keep it
We keep booking and payment records for as long as we need them to run your booking and to meet accounting and legal duties. We keep newsletter details until you unsubscribe. When we no longer need your information, we delete it or remove what identifies you.
Your rights
Depending on where you live, you can ask us to show you, correct, delete or send you a copy of your information, to limit how we use it, or to object to its use. You can withdraw consent at any time. Email agoeting@gmail.com and we’ll reply within 30 days. We may need to keep certain records where the law requires it. If you’re unhappy with our answer, you can complain to the data protection authority where you live.
Security
We use encrypted connections and limit access to booking records to the people who need them. No online service is perfectly secure, but we work to protect your information.
Children
Bookings must be made by an adult. We don’t knowingly collect information from children except what a parent or guardian shares about their group.
Cookies
See our Cookie Policy.
Changes to this policy
We’ll post any changes on this page and update the date above.